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ave65 is straightforward about how we handle your personal data — what we collect when you open an account, how we use it to keep your wallet and transactions secure, and what choices you have at any point. Access to this platform and its services depends on your local law and eligible regions.
When you create an account with us, we collect the details you enter during registration — your name, contact information, and any identity documents required for account verification. When you make a deposit or withdrawal through Rocket or Bank Transfer, we retain a record of that transaction within your account history; this record is used to resolve disputes, confirm payment status and keep your wallet history accurate. We also collect device and session data automatically when you browse — browser type, IP address and interaction logs. This helps us identify unusual access patterns and keep your account from being used without your knowledge. We do not sell your personal data to third parties. We share data only where required by the payment process, where a legal obligation applies, or where you have given explicit consent. Cookie preferences can be adjusted through your browser settings at any time. For accounts that remain inactive, we retain data according to the retention schedule published in the full policy document available on request. Your use of this platform and all related services is subject to the laws and regulations of your jurisdiction and eligible regions.
Transaction records from Rocket deposits and withdrawals are stored in your account history. These records support dispute resolution and payment confirmation, and are accessible to you through the account wallet section.
Bank Transfer activity is logged against your account for the same reason — accurate wallet history. We do not share these records with marketing partners; they are used only for account and compliance purposes.
The details you enter when you open your account — name, contact and verification documents — are held securely and used only for account management, identity checks and support communication.
We log your device type, browser version and session activity automatically. This data helps us spot access issues and keeps your account secure without requiring you to do anything additional.
This policy covers the data we collect and process through ave65 directly — your account, your transactions and your activity on this site. It does not extend to third-party services linked from our pages, payment processors operating their own platforms, or external sites you reach by leaving ave65. Understanding the boundary helps you know exactly who to contact with different kinds of requests. Availability of all services described here depends on your local law and eligible regions.
Login activity, device sessions and account changes are all within scope. We track these to protect your account and to give you a record of who accessed it and when.
Deposits and withdrawals processed through ave65 — including Rocket and Bank Transfer — fall within this policy. Payment processors handle parts of the transaction under their own separate privacy terms.
How you browse the lobby, which sections you open and how long you spend on a page — this behavioural data is collected on our side and covered here. It is used for site improvement, not sold.
Game studios whose titles appear in our lobby, and any external links we include, operate under their own privacy policies. Once you leave ave65, this policy does not apply.
You have concrete choices about your data — not just abstract rights. You can review the personal details we hold on your account at any time by opening the account settings page and checking the profile section. If something is wrong — a misspelled name, an outdated contact number, an incorrect address — you can submit a correction request directly through the support channel. We process correction requests within a reasonable timeframe and confirm the update by the same contact method you used to reach us. You can also ask us what categories of data we hold, why we hold them and how long we keep each type. If you want to raise a concern about how your data has been handled, the support route is the right place to start; we escalate internally from there. Closing your account does not immediately erase all records — some transaction history is retained for the period required by applicable law, and that period depends on your jurisdiction. Ask us and we will tell you what applies to your account specifically.
Open your account settings and check the profile and transaction history sections. Everything we hold on your account is visible from there. If a field is missing or unclear, note it before you contact support.
Submit a correction request through our published support route with the specific field and the correct value. We confirm the update once it is applied. This covers name, contact and any identity detail.
You can ask which types of data we hold and why. Contact us by email or live chat and we will respond with a clear account of what we store for your account and the reason for each category.
If you believe your data has been handled incorrectly, contact support with the specific issue. We log the concern, escalate if needed and respond through the same channel you used to contact us.
If you have a question about your data, want to make a correction or need to raise a concern, these are the routes we have published. Use the channel that works for your situation — live chat is the fastest path for straightforward account questions, while email gives you a written record for anything more detailed.
Open the chat icon from any page on the site. State that your question relates to account data or privacy and the agent will route it to the right team.
Send your privacy-related request to the support email address shown in the Contact section of the site. Include your registered account email so we can locate your record.
The Help Centre on the site covers common data and account questions. Check there first — many correction and access requests can be handled directly from your account settings page.
We store account data on secured servers with access restricted to personnel who need it for their specific role — support agents see your contact and transaction history; they do not see payment credentials in full. Cookies on this site are used for session management, preference storage and aggregate traffic analysis. You can block non-essential cookies through your browser settings without losing access to your account. Data we no longer need for compliance or dispute purposes is deleted on a rolling schedule; the full retention periods are available on request. If you want to ask for changes to what we hold, the email route is the most direct path to our data team.
Your account details and transaction history are held on secured servers. Access is role-restricted — only the team members who need your data for a specific task can view it, and that access is logged.
We use cookies for session handling and site analytics. Non-essential cookies can be switched off in your browser settings. Doing so does not affect your ability to log in or use your account wallet.
We keep your data only as long as needed for account management, legal compliance and dispute resolution. After that period — which varies by data type and jurisdiction — records are deleted or anonymised.
To ask us to correct, limit or delete specific data, contact us by email with your account details and the request. We confirm receipt and respond within a reasonable period, subject to applicable legal obligations.
These are the questions we get asked most often about how ave65 handles personal data, account records and your rights under this policy. If your question is not here, use the live chat or email route to reach us directly.
We collect the details you enter during registration — name, contact information and identity verification documents. We also collect device and session data automatically when you browse. This data is used for account management and security, not for marketing to third parties.
Yes. Deposits and withdrawals made through Rocket or Bank Transfer are logged in your account wallet history. These records help resolve any payment dispute and confirm transaction status. They are accessible to you from your account page and are not shared with unrelated third parties.
Open the account settings section and check your profile and transaction history. Most of what we hold is visible directly from there. If you need a more detailed breakdown of the data categories we store, contact us by email and we will respond with a clear account-specific summary.
Contact support through live chat or email, state the specific field that needs correcting and provide the correct value. We will update the record and confirm once it is done. This applies to name, contact number, address and any identity detail we hold.
We share data only where the payment process requires it, where a legal obligation applies, or where you have given clear consent. We do not sell personal data. Game studios in our lobby and payment processors operate under their own privacy terms for the parts of the service they run.
Closing your account does not erase all records immediately. Transaction history and identity documents may be retained for the period required by applicable law in your jurisdiction. Ask us through email and we will explain what is retained, for how long and why, based on your specific account situation.